Training Policies

Updated 9/30/2022

Policies for All Courses

Benefits Start Date

When you enroll in any PM-ProLearn course, you will gain immediate access to our program benefits and enjoy them for 1 year from your Benefits Start Date (BSD). Your BSD is established when you enroll in any in-person, virtual, or self-paced course on our website or when we receive payment for you from a third party such as Army IgnitED or AFCOOL.

Examples:

On January 1st, you enroll on our website into an in-person course that starts on February 15th - Your BSD would be January 1st
On March 10th, you enroll on our website into a virtual course that starts on March 12th - Your BSD would be March 10th
On June 1st, you enroll on our website into a self-paced course that begins as soon as you decide to begin working on it - Your BSD would be June 1st
On August 20th, you enroll on our website into an in-person course that starts on September 10th, but on September 5th you have a personal conflict and request to be transferred to another course starting on October 15th - Your BSD would be August 20th

Purchase Order Number

A Purchase Order Number (PON) is a unique student identifier given by PM-ProLearn to any third party that purchases seats in a course for someone else, such as when a company or military unit buys seats for their team members. If you are paying for your course yourself, you will not have a PON. Typically, third parties pay for seats in a bulk purchase through our Support Team and then we send them a list of unique PONs so that every student will have an individual PON assigned. Students may then individually enroll into the course on our website using their assigned PON instead of submitting payment.

Third party purchasers have 90 days from the date of their bulk purchase to assign PONs to students and for students to enroll into a course. Students do not need to attend within a course within 90 days but must enroll into a course. PONs not used within 90 days will expire and the third party purchaser should contact support@pm-prolearn.com, unless previously negotiated.

Examples:

On March 1st, your company made a bulk purchase of 10 PONs and issued one of the PONs to you on the same day. On March 5th, you use the PON to enroll on our website into an in-person course that starts on March 20th - Your BSD would be March 5th
On June 1st, your company made a bulk purchase of 5 PONs and issued one of the PONs to you on August 28th. On August 29th, you use the PON to enroll on our website into an virtual course that starts on October 10th - Your BSD would be August 29th
On August 1st, your company made a bulk purchase of 15 PONs and issued one of the PONs to you on October 1st. On the same day, you enroll in a course starting October 15th, but cannot attend. You maintain access to our system and can pick a future date in accordance with the BSD policy above. Your BSD would be October 1st.
On August 1st, your company made a bulk purchase of 15 PONs and issued one of the PONs to you on November 7th. On the same day, you use the PON to enroll on our website into an in-person course that starts on November 12th - Your PON will be not be valid and your third party purchaser would need to contact support@pm-prolearn unless previously negotiated.

Program Benefits

With enrollment to any PM-ProLearn course, you will enjoy access to these benefits for 1 year from your BSD:

Attend the same course type as many times as you like
Access our online training content
Exam application review and audit support
Lifetime access to the PM-ProCommunity
If your enrollment included an exam fee, please see the exam fees policy below

Program Benefits Six (6) Month Extension

You may purchase an extension of your current PM-ProBenefits for an additional six months beyond your current benefits expiration date. You must be within 30 days of the expiration of your original One (1) Year in order to qualify for this extension. If you have been expired for more than 30 days, you are not eligible for this extension and re-enroll as a new student. To purchase an extension, please contact our Support Team at 301-494-3888 or support@pm-prolearn.com. Only one extension may be purchased; if you need more time beyond one extension, you must enroll again as a new student.

Exam Fees Policy

Exam fees are complimentary and are considered an included program benefit rather than having monetary value. Exam fees will not be refunded if the student chooses not to take the exam or has their application rejected by the approving authority. Not all PM-ProLearn course enrollments include an exam fee benefit, so please read the course description and benefits prior to enrolling to ensure you know what is included in your purchase.

First Exam Fee

If included in your purchased program benefits, the first Exam Fee will be paid for the student by PM-ProLearn if the student meets all of the following conditions within 1 year from their BSD or have time remaining on their paid extension:

Has received a completion certificate from a PM-ProLearn on-site, virtual, or self-paced course
Has submitted an application to the approving authority (for example, the Project Management Institute or PMI) and received approval to take the exam
Passed the Practice Test with a 75% or greater within 30 days prior to requesting exam payment
Requests payment of the exam fee by PM-ProLearn (Due to volume, it may take up to 5 business days after your request for payment to be made)

*A waiver of the "within 1 year from their BSD" requirement may be granted if a student's application to the approving authority was delayed due to an audit. Waivers will not be entertained for any other cause; 1 year is more than enough time for students to complete the requirements.

Re-test Exam Fee

If a student fails their first attempt at an exam due to a lack of knowledge, PM-ProLearn will pay for ONE retest fee, if the student meets the following conditions within 1 year from their BSD. We will NOT pay retest fees for failures due to technical issues, online proctor issues, cheating, or decision by the testing authority to stop your test for any reason. In all those cases, you must work with PMI and/or PearsonVUE to resolve the issue.

For a retest fee to be paid all of the following conditions must be met:

Has received a completion certificate from a PM-ProLearn on-site, virtual, or self-paced course
PM-ProLearn paid the first exam fee
Passed PM-ProLearn's Practice Test with a score of 75% or better within 30 days of taking their original, failed exam. If the student did not clear our Practice Test with a score of 75% or better within 30 days prior to taking their original, failed exam, then PM-ProLearn does not take responsibility for the exam failure because we had no evidence that the student was fully prepared to pass it
Student took the failed examination within 30 days of the payment date for their original examination.
Provides a copy of their failed test results to PM-ProLearn within 15 days of failing the exam for us to evaluate the problem areas and provide an individualized re-study plan
Has 30 days or more remaining on their 1 year service from BSD or extension
Completes PM-ProLearn's individualized re-study plan to prepare for their retest
Requests payment of the exam fee by PM-ProLearn (Due to volume, it may take up to 5 business days after your request for payment to be made)

Refund Policy

Refunds will only be given in the following situations:

When PM-ProLearn has failed to provide agreed-upon services or failed to meet documented responsibilities
When a student who paid out of pocket requests a refund within 30 days of their BSD or when the student physically starts training in an onsite or virtual course, whichever comes first

If PM-ProLearn cancels an instructor-led course for any reason, PM-ProLearn will work with the organizational client or individually-funded student to reschedule the course. Refunds will be given if no satisfactory dates can be agreed to.

For PONs not assigned within 90 days, third party purchasers must contact support@pm-prolearn.com unless previously negotiated.

When refunds are given, deduction will be made for any sunk costs already incurred by PM-ProLearn on behalf of students, such as courseware purchase, exam fees, etc.

Refunds will not be given if an organizational client cancels a course for any reason. PM-ProLearn will work with the organizational client to reschedule the course; but, no refunds will be given.

If a student cannot make it to their planned course, they have 1 year from their BSD to attend any future course in-person or virtually, and access our online training content. If a student does not attend a course within the 1-year period, their payment is forfeited.

Refunds will not be given for self-paced subscription enrollments unless our system is unavailable for more than 2 days during a given month.

Exam fees will not be refunded if the student chooses not to take the exam or has their application rejected by the approving authority.

Any refunds under this policy must be requested by the original funding entity and all refunds will only be sent to the original funding entity.

Under GDPR, at any time, a user can request their data no longer be processed. If a user wishes to no longer have their data processed, the Company may not be able to provide you with access to specific functionalities of the service, which does not qualify the user for a full or partial refund due to unused services.

AF COOL Reimbursement Policy

PM-ProLearn will reimburse Air Force COOL for all training fees and exam fees for a student they funded, provided all of the following requirements are met within 1 year of the student's BSD:

Student met the requirements for the First Exam Fee (see section above)
PM-ProLearn paid for their certification exam
Student attempted the certification exam and failed
Student met the requirements for the Retest Exam Fee (see section above)
PM-ProLearn paid for the Retest certification exam
Student attempted the Retest certification exam and failed
AF COOL requests the reimbursement from PM-ProLearn